Shipping & Returns

Shipping Time:

All orders placed before 12pm Pacific (3pm Mountain / 4pm Central / 5pm Eastern ) will be processed the same or next day and shipped within 1-4 business days. We do not ship on the weekends(Saturday & Sunday).

With some carrier services experiencing unexpected delays in transit or slight delays in providing tracking details, we appreciate your patience and understanding in advance. It's our top priority to make sure your orders get delivered to you as soon as possible

International Orders:

Please be advised that international orders may experience longer processing and delivery times compared to domestic orders. We cannot be held responsible for any customs duties, taxes, or import fees imposed by the destination country. Customers are solely accountable for any additional charges incurred during the importation process. For any inquiries or assistance, please contact our customer support team.

Failed Deliveries

We are not responsible for any failed delivery attempt(s) caused by negligent behaviors of customers. Negligence includes, but is not limited to, incorrect information provided for delivery, such as order address/contact number/consignee's name. In this case, we are unable to file a refund for you.

Returns

• If the customer made a mistake when purchasing, and ordered the incorrect item(s), a free shipping label will not be provided. You may be eligible for store credit if the original incorrect item is returned unopened and undamaged.
• We offer a satisfaction guarantee if you are unhappy with your products within 30 days of receiving it. This satisfaction guarantee clause only applies if the product has not been entirely used, and is returned with no less than ½ of its original volume.
• If we made a mistake and shipped you and incorrect item, please contact us and we will provide you with a free shipping label and will ship you the correct item in return; along with a gift for your troubles.
• Once an order has been placed and confirmed, it cannot be cancelled or refunded if the customer has already purchased the items elsewhere or has forgotten that they have the items at home. It is the customer's responsibility to carefully review their order before placing it to ensure that they do not already possess the items or have purchased them from another source.
  We reserve the right to refuse any refund or cancellation request that we believe is fraudulent or in violation of our terms and conditions.
  By placing an order on our website, you agree to abide by these cancellation and refund policies.

Product(s) arrived defective or damaged:

We understand that receiving a damaged package can be disappointing, but please note that if the product inside is still functional, we unfortunately cannot offer a resolution. Transit can be unpredictable and these types of incidents are beyond our control.